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MackenzieDover, DE
Review featured by Mavis Discount Tire
Staff
Reviewed Oct. 3, 2024
Some of the things that I love about coming here... Super convenient and friendly staff. Technicians always go above and beyond to get the job done and not try to make it more costly than it needs to be.
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VincentJohnstown, PA
Verified purchase
Punctuality & SpeedStaff
Reviewed Aug. 22, 2024
It started with a great experience calling the center and getting specific and knowledgeable input from a tire tech consultant who knew the info I was looking for and answered in detail. I was then able to make a better decision on my selection. Tires were delivered to the dealer who was ready and started the job on time. Their work crew was far superior to what you see working at other tire dealerships and show their dedication to their job. The tech who did the wheel alignment was precise and meticulous. The car was road tested. From start to finish, it was well under an hour from start to finish but the job was not hurried. These people worked like an Indy pit crew knowing their job and accurately performing it. The proof was in the 75 mile ride home. Worth the trip! This is the place that sets the bar for standard a customer should get and does get when they go there.
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WilliamBirmingham, AL
Verified purchase
Installation & SetupPunctuality & SpeedStaffProcess
Reviewed Aug. 6, 2024
I honestly had a good service with Tire Kingdom. Was travelling through Florida headed back home. The tire pressure light came on and I found this place. They got me in without an appointment on a Saturday, made me feel welcome, educated me on the "TPMS" function, congratulated me for my prompt action in getting off the highway and seeking action, and kept me updated in the whole process. I was treated so well there that I looked up the closest Tire Kingdom where I live, and plan to give them a try when I've the need.
Seth was quick witted and knowledgeable, and Stephen is very informative and excellent at deescalating the situation. His calm demeanor and Barry White radio voice soothes you. He is just so calm and takes all the anger from the stressful situation, packs it up, and sits it to the side. You end up looking at him, looking at the situation, then calming to his level.
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KenFramingham, MA
Customer ServicePricePunctuality & SpeedStaff
Reviewed July 20, 2024
Around 4:30 on a Saturday evening is the worst time to have a flat tire. Not only do most shops close at 5:00, but tires for a Model Y Tesla are hard to find. After calling around 4 or 5 places (none had my tire size) it was suggested by one shop to call Mavis. Called them and they actually had my tire. Even had 4 of them. Told them I was at that point about 15 minutes away (it's now about 4:45) and they said they would wait for me. I pumped up the tire and watched the pressure as I drove there. They were waiting for me as I drove in. Jonathan got the job going and even said they would do a second front tire if I wanted to keep the tread depth the same on both fronts, which I did. He and his team were wonderful. They finished about 20 minutes PAST their closing time. And the price was very reasonable. Definitely recommend them for tire service.
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ShemekaGreensboro, NC
Customer ServiceStaff
Reviewed July 13, 2024
I was around when Mavis Tire on Battleground Ave in Greensboro, NC was in construction. I wondered what this place would be unaware of what business was actually coming. Well, today I was able to experience exactly what this place would be for the community. The staff Del and Taurus were the best in customer service that I’ve experienced at any shop. They understood what I needed, made sure to help me in every way to not only obtain the best service in town but to also make sure that I could afford to have the service completed.
The professionalism and hospitality was above and beyond my expectations. Superb! Our community is very blessed to have Mavis Tire here to service our vehicles. I know that if I need any service done in the future that I can trust and rely on Mavis Tire because they have hired the best associates to take care of their customers! Thank you Del and Taurus for being so helpful and making this experience seamless and well worth every penny spent!
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PDallas, GA
Customer ServiceStaff
Reviewed April 27, 2024
I am writing to express my profound appreciation for the outstanding customer service provided by Mr. Jeff ** and his team at the Mavis Tire & Brakes location in Rockmart, Georgia. My experience at this establishment significantly exceeded my expectations and merits recognition. In August 2023, I purchased new tires for my 2018 Mazda 3 from another Mavis location and soon encountered persistent issues with the vehicle vibrating at speeds above 50 mph. Despite attempts to resolve this at another service provider, the problem worsened, leading me to visit the newly opened Mavis store in Rockmart on April 27, 2024.
Upon explaining the ongoing issues to Mr. **, he promptly initiated a diagnostic process, involving a test drive and a thorough inspection by his mechanics. It was quickly discovered that the tires were improperly balanced due to excessive weights. Under Mr. **'s direction, his team corrected the issue efficiently and demonstrated the adjustments to me, ensuring I understood the resolution. What stood out most was Mr. **'s insistence on waiving the fees for the service, emphasizing customer satisfaction above all. His professionalism, empathy, and dedication to service excellence were evident and greatly appreciated, especially given my initial frustration.
The quality of service and genuine care exhibited by Jeff and his team have firmly established my trust in Mavis Tire & Brakes, Rockmart, as my go-to service provider. This experience starkly contrasts with my recent visit to another service outlet, where the issue was overlooked. Please extend my heartfelt thanks to Jeff Irwin and his team. Their skill, professionalism, and exceptional customer service deserve commendation. I hope that their example will be recognized as a model of outstanding service within your organization.
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DonnaCirdele, GA
Verified purchase
Customer ServiceStaff
Reviewed Oct. 7, 2024
I come in and dealt with a salesman name. Bobby and service was excellent in the door and out the door. Would recommend anyone getting Tires from Mavis in Cordele. Their employees are really respectable and knowledgeable about what they do and will answer any of your questions if you have any. Once again I highly recommend in going to mavis in Cordele,
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KirkCharleston, SC
Verified purchase
Customer ServiceInstallation & SetupPriceStaff
Reviewed Oct. 2, 2024
Tyler, the Manager, took very good care of my car and I. Tyler called and alerted me to an earlier appt that was available and better for me, he kept me informed on progress of my tire installation, and in general, a painless experience. Prices are great and service is fantastic!
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WilliamOrange Park, FL
Staff
Reviewed Oct. 1, 2024
Tabby & Alex at your Park Street location provided everything car needed and I wanted. Your fortunate to have staff that spend the time with a customer helping not just trying to make a sale. Imagine my sale was a little more than a regular sale but Tabby assisted in my selection and the car got what it came with. Go see them.
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PatriciaHazlet, NJ
Verified purchase
Staff
Reviewed Oct. 1, 2024
This was an absolutely pleasant experience. Andy was polite and helpful. Not only did he address my concerns about the tires but he was also able to get the filter needed and do an oil change … saving me a trip to the dealer! I highly recommend this shop.
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NickBradenton, FL
Verified purchase
Installation & SetupSales & MarketingPricePunctuality & SpeedStaff
Reviewed Sept. 29, 2024
Overall great service from the staff. The gentleman inside helped me pick out the right tires for my vehicle and conveyed accurate installation time. He didn’t pressure me into buying anything I didn’t want or need which I appreciate. Installation took about what I would expect for new installing new tires and alignment. Price was competitive as well. I will definitely be coming back in the future.
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